Returns & Refunds
How to return an order and how your refund is processed.
Last updated: August 2026
Return Window
You may return an unopened product within 14 days of delivery. The item must be in its original, unopened packaging with any seals intact.
Products We Cannot Accept
For hygiene and safety reasons, fragrances that have been opened, sprayed or used cannot be returned or exchanged. This is standard practice for perfume and personal care products across the UAE. If a seal is broken, we are unable to accept the return.
How to Start a Return
Contact us on WhatsApp or by email with your order number and the reason for the return, and we will confirm the return address and next steps. Please wait for our confirmation before sending anything back so we can track your parcel correctly.
Refunds
Once we receive the item and confirm it is unopened and undamaged, we issue your refund to the original payment method. Card and Apple Pay refunds are processed within 5-10 business days; your bank may take a few days more to show the credit. Tabby refunds are returned through Tabby and adjust your remaining instalments. Cash on Delivery orders are refunded by bank transfer to an account in the name of the person who placed the order.
Return Shipping Costs
Return shipping is paid by the customer unless the item arrived damaged, faulty or incorrect. In those cases we cover the cost of return and send a replacement or full refund, whichever you prefer.
Damaged, Faulty or Wrong Items
If your order arrives damaged, leaking, faulty or is not what you ordered, contact us within 48 hours of delivery with photographs. We will arrange collection at our cost and send a replacement or issue a full refund including any delivery charge. This applies even if the product has been opened.
Cancelling an Order
Orders paid online can be cancelled free of charge at any time before dispatch. Cash on Delivery orders can be cancelled free of charge within 1 hour of being placed. After that first hour, a 30 AED shipping fee applies if the order is cancelled or refused at the door, because the parcel has already entered the courier network.
Questions
If anything about a return is unclear, message us on WhatsApp or email us and a person will answer. We would rather sort a problem out than leave you with something you are unhappy with.
Muzhera LLC
Sharjah Media City, Sharjah, United Arab Emirates
Trade Licence No. 2539680.01 — Sharjah Media City Free Zone (Shams)